Return and Refund Policy

Last updated: 10th Aug 2026

At Perksly.bd, we sell digital products — subscriptions, coupons, and redemption codes — delivered electronically by email. Because of the nature of these products, our return and refund policy differs from that of physical goods. Please read this policy carefully before placing an order.

1. Digital Products: No Return After Activation

Once a product has been activated — meaning the redemption link, invitation, or code has been used or accepted, whether on our platform or the relevant third-party platform — it cannot be returned, cancelled, or refunded.

This is because:

Digital codes and licenses cannot be "returned" once redeemed.
Activation immediately transfers value to the third-party account, which we cannot reverse or reclaim.

We strongly recommend double-checking the product description, validity period, and compatibility before activating your purchase.

2. When a Refund IS Available

You are eligible for a return, replacement, or refund in the following cases:

Situation	Resolution
Product was not delivered within 24 hours	Full refund or reissue, your choice
Code/link is invalid or does not work on first activation attempt	Free replacement, or refund if replacement isn't possible
Product delivered does not match what was ordered (wrong plan, wrong duration, etc.)	Correction or full refund
Product is covered by a manufacturer/provider warranty and a valid warranty claim is confirmed	Repair, replacement, or refund per the terms of that warranty
Duplicate or accidental order, reported before activation	Full refund

3. When a Refund Is NOT Available

The product has already been activated or redeemed.
You changed your mind after activation.
You purchased the wrong product due to not reading the listing (before activation, contact us immediately and we'll assist).
The third-party provider changes its own features, pricing, or terms after your purchase.
Misuse of the product that violates the third-party provider's terms of service, resulting in suspension or revocation by that provider.

4. How to Request a Refund or Replacement

Contact us within [X days, e.g., 48 hours] of delivery at [support@perksly.bd].
Include your order number, the email used at checkout, and a clear description of the issue.
Where applicable, include screenshots or error messages showing the code/link did not work.
Our team will review your claim and respond within [X business days].

5. Warranty Claims

If a product you purchased carries an official warranty from its provider (e.g., a software license warranty), that warranty continues to apply according to its own terms even after activation. We will assist in facilitating a valid warranty claim with the provider on your behalf where possible.

6. Refund Method

Approved refunds are issued to the original payment method used at checkout, within [X business days] of approval. Processing times may vary depending on your bank or payment provider.